Last updated: 19 October 2026. These terms apply to purchases from Footgel SA at footgel.co.za for delivery within South Africa. Please review your order, these terms, our Refund and Returns Policy and our Privacy Policy before placing an order.
1. Our store and contact details
Footgel SA supplies Footgel gel insoles through this website. Contact us at info@footgel.co.za. Address: 204 Bengal Street, Laudium, Pretoria, Centurion, Gauteng, South Africa, 0037. Please contact us before sending any return to this address.
2. Products, sizes and availability
Select the correct model and size range before checkout. Check the product’s suitability for your footwear before trimming or wearing it, and follow the instructions supplied for fitting, washing and drying. Product photographs illustrate the range; colours may appear different on different screens. This does not limit your right to receive goods matching their description.
Orders are subject to available stock. If we cannot supply an ordered item, we will notify you promptly and arrange a refund of any payment for unavailable goods as required by law. We will not substitute a different product or size without your agreement.
3. Prices and placing an order
Prices are shown in South African rand. Your checkout summary shows the products, applicable discounts, delivery charge and total payable. Please check the quantities, size selections, email address and delivery details before submitting your order. Contact us promptly if you discover an error.
An automated order acknowledgement confirms that we received your order. We will contact you if there is an availability or fulfilment problem. If an obvious pricing or description error is discovered, we will explain the issue and seek your agreement to any correction before proceeding, or arrange cancellation and any refund due. Your statutory rights remain protected.
4. Payment options
We currently accept cash on delivery and EFT / direct bank transfer. No online card payment is currently offered. For COD orders, payment is due on delivery.
For EFT orders, email info@footgel.co.za with your order number to request our banking details. Use your order number as your payment reference. EFT orders are dispatched once funds have cleared in our account. Do not send banking passwords, card details, PINs or one-time passwords to us.
5. South African delivery
We deliver within South Africa only. Standard delivery costs R150 for orders below R1,500. Delivery is free for orders of R1,500 or more. The qualifying order amount is the product subtotal after discounts, excluding delivery. Your final delivery charge is shown at checkout.
Estimated delivery is 2–5 business days after dispatch. This is an estimate, not a guaranteed delivery date; weekends and South African public holidays are excluded. EFT payment clearance occurs before dispatch. If we become aware of a material delay, we will communicate with you. Applicable statutory delivery and cancellation rights remain in place.
Provide an accurate, accessible delivery address and contact information. If delivery fails because of incorrect information or the recipient’s absence, contact us to arrange the next step. Any additional charge must be explained and agreed where lawfully applicable. Risk of loss or damage remains with us until delivery as required by law.
6. Cancellations, returns and faults
Our Refund and Returns Policy sets out the 14-calendar-day voluntary return offer for unused, unwashed and untrimmed insoles, size exchanges, courier responsibilities and refund arrangements.
Please inspect your delivery and report visible damage, missing items or incorrect products within three calendar days. This reporting request does not remove rights relating to faults discovered later. Qualifying online cooling-off and defective-goods rights remain available under South African law; the voluntary return conditions do not restrict them.
7. Product use and medical information
Footgel insoles provide cushioning and support when used as directed. Medical-device classification or CE marking does not make an insole a replacement for professional medical advice, diagnosis, prescribed treatment or individually prescribed orthotics. Consult a qualified healthcare professional about medical conditions or persistent symptoms. Individual experiences vary; we do not promise a cure or guaranteed pain relief.
A personal preference, individual discomfort or a recommendation to use a different insole does not by itself prove a manufacturing defect. We assess claims on their facts, including the advertised purpose, any suitability representations made by Footgel SA and applicable consumer rights.
8. Personal information
We use the information necessary to process orders, arrange deliveries, manage payments and provide support as explained in our Privacy Policy. A purchase does not provide blanket consent for unrelated marketing.
9. Questions, complaints and your rights
Contact info@footgel.co.za with your order number and a description of any issue so that we can investigate and assist. You may also use the applicable consumer complaint or dispute-resolution processes, including the Consumer Goods and Services Ombud or National Consumer Commission where appropriate.
South African law applies. Nothing in these terms excludes or reduces rights or remedies that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable legislation.
10. Changes to these terms
We may update these terms for future purchases. The terms applicable when you placed your order continue to apply to that order, subject to applicable law and any later changes agreed with you.